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TfL SERU Assessment Prep (London PHV)

Safety, equality & regulatory understanding: the assessment that fails thousands.

Written against the published specification.

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Pass mark 28/38 75 minutes TfL How many can I get wrong?
About this practice. Revision Robin is built and maintained by Bloor Engineering Ltd, a UK-registered company. Our TfL SERU Assessment Prep (London PHV) questions are written and reviewed in-house to match the current syllabus, each with a plain-English worked explanation. They are original practice material, not the official exam questions and not affiliated with or endorsed by TfL. Always confirm current test rules, fees and content with the official provider. See our Terms and Privacy.
Weak on a topic? Drill just that one till it clicks, then move on.
Free practice questions
Try 3 real TfL SERU Assessment Prep (London PHV) questions
Have a go, then reveal the worked explanation. A taster from a bank of 220 original questions. Unlock for unlimited drills and full timed mocks.
Q1. What is the minimum age at which a person can hold a TfL private hire vehicle (PHV) driver's licence?
  • A.  18
  • B.  19
  • C.  21
  • D.  25
Show answer & explanation
✓ Answer: C. 21
TfL requires PHV driver licence applicants to be at least 21 years old. This is higher than the minimum age to hold a standard driving licence, reflecting the additional responsibility of carrying fee-paying passengers.
Q2. A private hire driver notices a lone 14-year-old passenger who appears distressed and is being collected late at night from an unfamiliar address by an adult who is not a parent. What is the MOST appropriate first action?
  • A.  Refuse to discuss it and simply complete the trip as booked
  • B.  Note the details discreetly and report the concern to the operator or via the TfL/Met Police safeguarding channel after the journey
  • C.  Confront the adult directly at the pickup point
  • D.  Ignore it, as passenger relationships are not the driver's business
Show answer & explanation
✓ Answer: B. Note the details discreetly and report the concern to the operator or via the TfL/Met Police safeguarding channel after the journey
Drivers are trained to observe, not investigate or confront, and to pass safeguarding concerns to the operator or directly to the police (101, or 999 if urgent) so trained professionals can act. Confronting the adult could escalate risk to the child and the driver. Simply ignoring signs of potential exploitation breaches the driver's safeguarding duty under TfL licensing conditions.
Q3. Which of the following best describes an 'assistance dog' for the purposes of the Equality Act 2010 duties on PHV drivers?
  • A.  Any dog the passenger describes as providing them comfort
  • B.  A dog trained by a prescribed organisation to assist a disabled person, such as a guide, hearing or medical alert dog
  • C.  Only dogs registered with the Kennel Club as pedigree breeds
  • D.  Any dog wearing a high-visibility jacket
Show answer & explanation
✓ Answer: B. A dog trained by a prescribed organisation to assist a disabled person, such as a guide, hearing or medical alert dog
The legal definition covers dogs trained by prescribed bodies (members of Assistance Dogs UK, such as Guide Dogs, Hearing Dogs for Deaf People, Dogs for Good, Canine Partners and Medical Detection Dogs) to assist someone with a disability. General emotional support animals without this recognised training do not automatically qualify for the statutory carriage duty.
Exam mode
Full mock exam
38 random questions, real timing, marked against the official pass mark. Different every time.
The first 8 of 38 questions are free, with your score on them. Finishing the paper, your result against the pass mark and every answer explained come with the paid version.
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Topic drills
Ten quick questions on one topic, marked instantly with explanations.
1 free drill left.
London PHV licensing & your obligations · 38
Safeguarding passengers & lost property · 37
Equality, disability & assistance dogs · 37
Driver behaviour & the Highway Code in London · 35
Ranks, plying for hire & bookings law · 36
Health, safety & incidents · 37

The real TfL SERU Assessment Prep (London PHV): format

How many questions are in the TfL SERU Assessment Prep (London PHV)?

The real TfL SERU Assessment Prep (London PHV) has 36 questions and lasts 45 minutes. Our mock uses 38 questions in 75 minutes.

What is the TfL SERU Assessment Prep (London PHV) pass mark?

Real exam pass mark: 60%. Our mock marks you at 28 out of 38, the threshold we mark against.

What it costs, and what a resit costs

How much does the TfL SERU Assessment Prep (London PHV) cost?

Real exam fee: £40. Resit fee: £30.

How hard is it

What is the TfL SERU Assessment Prep (London PHV) pass rate?

Real exam first-time pass rate: 54% (Oct 2025 - Apr 2026). Difficulty: Challenging, especially for non-native English speakers or those who do not study the handbook.

Why people fail it

Why do people fail the TfL SERU Assessment Prep (London PHV)?

Figures for the real exam from vertexaisearch.cloud.google.com, checked October 2026. Fees and rules change, so confirm with the test provider before you book.
TfL SERU Assessment Prep (London PHV): common questions
Frequently asked
How long do you get?
The test is timed at 75 minutes. Our full mock runs on the same clock so you can practise your pacing.
Are these the real exam questions?
No. Our questions are original and written to match the current syllabus, so they give realistic practice without copying the official paper. Every answer comes with a plain-English explanation. Always confirm current rules and content with TfL.