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TfL SERU Assessment Prep (London PHV)

Safety, equality & regulatory understanding — the assessment that fails thousands.

Pass mark 28/38 75 minutes TfL How many can I get wrong?
Weak on a topic? Drill just that one till it clicks, then move on.
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Try 3 real TfL SERU Assessment Prep (London PHV) questions
Have a go, then reveal the worked explanation. A taster from a bank of 220 original questions — unlock for unlimited drills and full timed mocks.
Q1. What is the minimum age at which a person can hold a TfL private hire vehicle (PHV) driver's licence?
  • A.  18
  • B.  19
  • C.  21
  • D.  25
Show answer & explanation
✓ Answer: C. 21
TfL requires PHV driver licence applicants to be at least 21 years old. This is higher than the minimum age to hold a standard driving licence, reflecting the additional responsibility of carrying fee-paying passengers.
Q2. A private hire driver notices a lone 14-year-old passenger who appears distressed and is being collected late at night from an unfamiliar address by an adult who is not a parent. What is the MOST appropriate first action?
  • A.  Refuse to discuss it and simply complete the trip as booked
  • B.  Note the details discreetly and report the concern to the operator or via the TfL/Met Police safeguarding channel after the journey
  • C.  Confront the adult directly at the pickup point
  • D.  Ignore it, as passenger relationships are not the driver's business
Show answer & explanation
✓ Answer: B. Note the details discreetly and report the concern to the operator or via the TfL/Met Police safeguarding channel after the journey
Drivers are trained to observe, not investigate or confront, and to pass safeguarding concerns to the operator or directly to the police (101, or 999 if urgent) so trained professionals can act. Confronting the adult could escalate risk to the child and the driver. Simply ignoring signs of potential exploitation breaches the driver's safeguarding duty under TfL licensing conditions.
Q3. Which of the following best describes an 'assistance dog' for the purposes of the Equality Act 2010 duties on PHV drivers?
  • A.  Any dog the passenger describes as providing them comfort
  • B.  A dog trained by a prescribed organisation to assist a disabled person, such as a guide, hearing or medical alert dog
  • C.  Only dogs registered with the Kennel Club as pedigree breeds
  • D.  Any dog wearing a high-visibility jacket
Show answer & explanation
✓ Answer: B. A dog trained by a prescribed organisation to assist a disabled person, such as a guide, hearing or medical alert dog
The legal definition covers dogs trained by prescribed bodies (members of Assistance Dogs UK, such as Guide Dogs, Hearing Dogs for Deaf People, Dogs for Good, Canine Partners and Medical Detection Dogs) to assist someone with a disability. General emotional support animals without this recognised training do not automatically qualify for the statutory carriage duty.
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London PHV licensing & your obligations · 38
Safeguarding passengers & lost property · 37
Equality, disability & assistance dogs · 37
Driver behaviour & the Highway Code in London · 35
Ranks, plying for hire & bookings law · 36
Health, safety & incidents · 37
TfL SERU Assessment Prep (London PHV) — common questions
Frequently asked
How many questions are in the TfL SERU Assessment Prep (London PHV)?
The exam has 38 questions. Every Revision Robin mock uses the same 38-question format so your practice matches the real thing.
What is the pass mark for the TfL SERU Assessment Prep (London PHV)?
You need 28 out of 38 correct to pass, which is about 74%. Our mocks mark you against this exact threshold.
How long do you get?
The test is timed at 75 minutes. Our full mock runs on the same clock so you can practise your pacing.
Are these the real exam questions?
No. Our questions are original and written to match the current syllabus, so they give realistic practice without copying the official paper. Every answer comes with a plain-English explanation. Always confirm current rules and content with TfL.