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ITIL 4 Foundation Practice

Practice for the ITIL 4 Foundation IT service management cert.

Pass mark 26/40 60 minutes PeopleCert / Axelos How many can I get wrong?
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Try 3 real ITIL 4 Foundation Practice questions
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Q1. According to ITIL 4, how is 'value' best defined?
  • A.  The perceived benefits, usefulness and importance of something
  • B.  The monetary amount a customer agrees to pay for a service
  • C.  The total cost saved by automating a manual process
  • D.  The difference between a service's list price and its discounted price
Show answer & explanation
✓ Answer: A. The perceived benefits, usefulness and importance of something
ITIL 4 defines value as the perceived benefits, usefulness and importance of something. Value is subjective and co-created with the consumer, not simply a price or a cost saving, which are only inputs to how value is perceived.
Q2. A service provider adopts a new ticketing tool but fails to train staff or communicate why it is being introduced, resulting in low adoption. Which dimension was most neglected?
  • A.  Value streams and processes
  • B.  Organizations and people
  • C.  Partners and suppliers
  • D.  Information and technology
Show answer & explanation
✓ Answer: B. Organizations and people
Although a new tool (technology) was introduced, the failure stems from not addressing culture, communication, and competencies of the workforce, which fall under organizations and people. Technology alone cannot succeed without the people dimension being managed.
Q3. ITIL 4 states that collaboration does NOT mean which of the following?
  • A.  Sharing information across teams where it adds value
  • B.  Consensus and agreement of every stakeholder on every decision
  • C.  Working with other teams to achieve shared outcomes
  • D.  Increasing transparency of work in progress
Show answer & explanation
✓ Answer: B. Consensus and agreement of every stakeholder on every decision
ITIL 4 explicitly clarifies that collaboration does not mean consensus of all parties on all decisions, nor the involvement of every stakeholder in every activity; the right people should collaborate at the right level. Misreading collaboration as universal consensus is a common exam trap. Effective collaboration is targeted, not exhaustive.
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Key concepts of service management · 35
The four dimensions of service management · 35
The ITIL guiding principles · 37
The service value system & value chain · 36
ITIL practices (general management) · 35
ITIL practices (service & technical) · 35
ITIL 4 Foundation Practice — common questions
Frequently asked
How many questions are in the ITIL 4 Foundation Practice?
The exam has 40 questions. Every Revision Robin mock uses the same 40-question format so your practice matches the real thing.
What is the pass mark for the ITIL 4 Foundation Practice?
You need 26 out of 40 correct to pass, which is about 65%. Our mocks mark you against this exact threshold.
How long do you get?
The test is timed at 60 minutes. Our full mock runs on the same clock so you can practise your pacing.
Are these the real exam questions?
No. Our questions are original and written to match the current syllabus, so they give realistic practice without copying the official paper. Every answer comes with a plain-English explanation. Always confirm current rules and content with PeopleCert / Axelos.