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Cloud concepts & benefits

What is cloud computing?

Cloud computing means renting IT resources (servers, storage, databases, networking, software) from a provider like Azure over the internet, instead of buying and running your own hardware. You pay for what you use and scale up or down as needed.

The six key benefits of cloud computing

  • High availability: services stay up and running, often backed by Service Level Agreements (SLAs) promising a percentage of uptime, eg 99.9%
  • Scalability: add resources to handle more load without buying new hardware
  • Elasticity: automatically scale resources up or down to match real-time demand
  • Agility: deploy and configure resources quickly, speeding up development
  • Fault tolerance: a system keeps working even if a component fails, usually through redundancy
  • Disaster recovery: ability to restore data and services quickly after a major failure

CapEx vs OpEx

This is a favourite exam theme.

  • CapEx (Capital Expenditure) is the traditional on-premises model: large upfront spending on physical hardware and data centres, which then depreciates over time
  • OpEx (Operational Expenditure) is the cloud model: pay-as-you-go spending, billed as an ongoing running cost with no large upfront investment
  • Cloud computing shifts businesses from CapEx to OpEx

Consumption-based model

Azure uses a consumption-based (pay-as-you-go) pricing model: you are billed only for the resources you actually consume, and you can stop paying at any time by turning resources off. This differs from a fixed subscription or licence-based model where cost is set regardless of usage.

Economies of scale

Because Microsoft buys hardware and runs data centres at massive scale across the world, the per-unit cost is lower than any single business could achieve alone. These savings are passed on to customers.

Common mistakes to avoid

  • Do not confuse scalability (planned, manual or scheduled growth) with elasticity (automatic, real-time response to demand)
  • CapEx is NOT the cloud model — OpEx is
  • High availability is about uptime; disaster recovery is about recovering AFTER a failure — they are related but distinct
  • Remember cloud computing is not automatically cheaper in every case, but it removes large upfront capital costs

Quick exam tip

When a question describes 'no upfront cost, pay only for what you use', that is OpEx / consumption-based pricing. When it describes 'automatically adding servers during a traffic spike then removing them afterwards', that is elasticity.

  • Cloud computing is the delivery of IT resources over the internet on a pay-as-you-go basis
  • CapEx means large upfront spending on hardware that depreciates over time - the traditional on-premises model
  • OpEx means ongoing, pay-as-you-go operational spending with no large upfront cost - the cloud model
  • Azure uses a consumption-based pricing model: you pay only for the resources you actually use
  • Scalability means adding or removing resources to handle load, often planned or manual
  • Elasticity means resources automatically scale up or down in real time to match demand
  • High availability refers to a system's ability to stay operational and accessible, often defined by an SLA percentage such as 99.9%
  • Fault tolerance means a system continues operating even when a component fails, typically via redundancy
  • Disaster recovery is the ability to restore systems and data quickly after a major disruption
  • Economies of scale let large providers like Microsoft offer lower prices than individual businesses could achieve running their own hardware
  • Agility means being able to provision, configure and deploy cloud resources quickly to speed up development and response to change
  • Moving to the cloud shifts spending from CapEx to OpEx, removing large upfront capital investment
What does CapEx stand for and what does it mean in an IT context?
Capital Expenditure - large upfront spending on physical hardware/data centres that depreciates over time
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What does OpEx stand for and what does it mean in an IT context?
Operational Expenditure - ongoing, pay-as-you-go running costs with no big upfront investment
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Which spending model does cloud computing typically shift a business towards, CapEx or OpEx?
OpEx
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What is Azure's pricing model called?
Consumption-based (pay-as-you-go) - you pay only for what you use
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Define scalability in cloud computing.
The ability to add or remove resources to handle changing load, often planned or manual
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Define elasticity in cloud computing.
The ability for resources to automatically scale up or down in real time to match demand
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What is the key difference between scalability and elasticity?
Scalability is often planned/manual growth; elasticity is automatic, real-time adjustment to demand
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What is high availability and how is it often measured?
A system's ability to stay running and accessible, usually measured by an SLA uptime percentage such as 99.9%
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What is fault tolerance?
A system's ability to keep working even when a component fails, usually achieved through redundancy
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What is disaster recovery?
The ability to restore data and services quickly after a major failure or disruption
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What are economies of scale in the context of cloud providers?
Large providers like Microsoft can buy hardware and run data centres cheaper per unit than individual businesses, and pass on the savings
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What is agility in cloud computing?
The ability to quickly provision, configure and deploy resources, speeding up development and response to change
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True or false: cloud computing always guarantees lower total cost than on-premises.
False - it removes large upfront capital costs but is not automatically cheaper in every scenario
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Give an exam-style example of elasticity.
A website automatically adds extra servers during a traffic spike and removes them once traffic drops
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Give an exam-style example of the OpEx/consumption-based model.
A company pays only for the virtual machine hours it actually uses and stops paying when it turns the VM off
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Compute, networking & storage

Compute options

Azure offers several compute models, each suited to a different level of control vs convenience.

  • Virtual Machines (VMs): full control over the OS, most flexible, most management overhead (patching, scaling).
  • VM Scale Sets: automatically manage a group of identical, load-balanced VMs that scale in/out with demand.
  • App Service: fully managed platform for hosting web apps, REST APIs and mobile backends without managing servers.
  • Azure Container Instances (ACI): fastest way to run a single container with no orchestration needed.
  • Azure Kubernetes Service (AKS): managed Kubernetes for orchestrating many containers at scale.
  • Azure Functions: serverless, event-driven compute; you pay only for execution time, not idle capacity.

A common exam trap is matching the scenario to the right service: 'quick one-off container, no orchestration' equals ACI, not AKS; 'run code in response to an event, minimal management' equals Functions.

Networking essentials

  • Virtual Network (VNet): the fundamental building block for private networking in Azure; resources within it can communicate securely.
  • Subnets: divide a VNet into smaller segments for organisation and security.
  • Network Security Groups (NSGs): filter inbound and outbound traffic to resources using allow/deny rules based on port, protocol, source and destination.
  • Azure VPN Gateway: connects on-premises networks to Azure over an encrypted connection across the public internet.
  • ExpressRoute: a private, dedicated connection from on-premises to Azure that does not travel over the public internet, giving higher reliability, lower latency and higher bandwidth.
  • Azure Load Balancer: distributes traffic at Layer 4 (TCP/UDP) across VMs.
  • Azure Application Gateway: a Layer 7 (HTTP/HTTPS) load balancer offering URL-based routing, SSL termination and a built-in Web Application Firewall (WAF).
  • Azure DNS: hosts DNS domains and provides name resolution using Microsoft's infrastructure.
  • Azure CDN: caches content at edge locations close to users to reduce latency.

Storage essentials

Azure Storage accounts provide four core services: Blob (unstructured object data), Files (managed SMB/NFS file shares), Queue (messaging between app components), and Table (NoSQL key-value data).

Blob storage has three access tiers, each a different cost/access trade-off:

  • Hot: frequently accessed data, highest storage cost, lowest access cost.
  • Cool: infrequently accessed data (kept at least 30 days), lower storage cost, higher access cost.
  • Archive: rarely accessed data (kept at least 180 days), lowest storage cost, but data must be rehydrated (can take hours) before it can be read.

Redundancy options protect against data loss:

  • LRS (Locally Redundant Storage): three copies within a single datacentre.
  • ZRS (Zone Redundant Storage): copies synchronously across three availability zones in one region.
  • GRS (Geo-Redundant Storage): copies to a secondary, paired region hundreds of miles away, asynchronously.
  • GZRS: combines zone redundancy in the primary region with geo-replication to a secondary region.

A common mistake is assuming Archive tier gives instant access, or forgetting that GRS replication to the secondary region is asynchronous, so very recent writes could be lost in a regional outage.

  • Azure Container Instances (ACI) is the fastest way to run a single container with no orchestration overhead.
  • Azure Functions is serverless, event-driven compute billed only for actual execution time.
  • AKS is managed Kubernetes for orchestrating containers at scale, unlike ACI which runs single containers.
  • Network Security Groups (NSGs) filter traffic using allow/deny rules based on port, protocol, source and destination.
  • ExpressRoute is a private dedicated connection to Azure that does not use the public internet, unlike VPN Gateway.
  • Azure Application Gateway is a Layer 7 load balancer with URL-based routing and a built-in Web Application Firewall (WAF).
  • Azure Load Balancer works at Layer 4, handling TCP/UDP traffic distribution.
  • Blob Cool tier requires data to be kept a minimum of 30 days; Archive tier requires a minimum of 180 days.
  • Archive tier blob data must be rehydrated before it can be read, which can take hours.
  • LRS replicates three copies within a single datacentre; GRS replicates asynchronously to a paired secondary region.
  • ZRS synchronously replicates data across three availability zones within one region.
  • GZRS combines zone redundancy in the primary region with geo-replication to a secondary region.
Which Azure compute service is best for running a single container quickly with no orchestration?
Azure Container Instances (ACI).
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Which Azure compute service is fully serverless and billed only for execution time?
Azure Functions.
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What is the difference between ACI and AKS?
ACI runs single containers with no orchestration; AKS is managed Kubernetes for orchestrating many containers at scale.
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What does an NSG do?
Filters inbound and outbound network traffic using allow/deny rules based on port, protocol, source and destination.
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What is the key difference between VPN Gateway and ExpressRoute?
VPN Gateway connects over the encrypted public internet; ExpressRoute is a private dedicated connection that never touches the public internet.
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Which load balancer works at Layer 7 with URL-based routing and a WAF?
Azure Application Gateway.
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Which load balancer works at Layer 4 with TCP/UDP?
Azure Load Balancer.
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Name the four core Azure Storage account services.
Blob, Files, Queue and Table.
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What is the minimum retention period for Cool tier blob storage?
30 days.
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What is the minimum retention period for Archive tier blob storage?
180 days.
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Why can't you read Archive tier data instantly?
It must be rehydrated first, which can take hours.
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What is LRS?
Locally Redundant Storage: three copies within a single datacentre.
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What is the difference between ZRS and GRS?
ZRS synchronously replicates across three availability zones in one region; GRS asynchronously replicates to a separate paired region.
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What does GZRS combine?
Zone redundancy in the primary region plus geo-replication to a secondary region.
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What is a VNet?
The fundamental building block for private networking in Azure, allowing resources to communicate securely.
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Identity, governance & Entra ID

What identity and governance cover in AZ-900

This area is about who can sign in (identity), what they are allowed to do (access management) and how you keep the whole tenant organised, compliant and cost-controlled (governance).

At the centre sits Microsoft Entra ID (formerly Azure Active Directory) — Microsoft's cloud-based identity and access management service.

Entra ID basics

Entra ID is a separate service from Azure Resource Manager subscriptions but every subscription trusts exactly one Entra ID tenant.

One tenant can be linked to multiple subscriptions, but a subscription only ever belongs to one tenant at a time.

Entra ID provides single sign-on (SSO), multi-factor authentication (MFA) and supports external identities so guest users from other organisations can be invited in (B2B collaboration).

Entra ID Free, Premium P1 and Premium P2 are the tiers — P2 adds Identity Protection and Privileged Identity Management (PIM).

Authentication vs authorisation

Authentication proves who you are (sign-in, MFA, passwordless).

Authorisation decides what you can do once signed in — this is handled by Azure role-based access control (RBAC).

RBAC — the exam favourite

RBAC uses role assignments made up of three parts: a security principal (user, group, service principal or managed identity), a role definition (what actions are allowed, e.g. Owner, Contributor, Reader) and a scope (management group, subscription, resource group or individual resource).

Roles are inherited downward — a role assigned at management group level flows down to every subscription, resource group and resource beneath it.

Owner = full access including granting access to others; Contributor = full access except granting access; Reader = view only.

RBAC is additive only — you cannot explicitly deny with a role assignment (that is what Azure Policy deny effects are for).

Governance tools

Management groups sit above subscriptions for organising multiple subscriptions under one set of policies — up to 10,000 management groups and a hierarchy depth of six levels.

Azure Policy enforces rules and effects (deny, audit, append) on resource properties, e.g. 'only allow UK South region'.

Initiatives group multiple policies together.

Resource Locks (CanNotDelete, ReadOnly) prevent accidental changes and apply regardless of RBAC permissions.

Tags are key-value pairs for organising resources for cost tracking and reporting — they do not control access.

Common mistakes

Mixing up Entra ID (identity/authentication) with RBAC (authorisation) — Entra ID proves who you are, RBAC decides what you can do.

Forgetting resource locks override RBAC — even an Owner cannot delete a CanNotDelete-locked resource without removing the lock first.

Assuming tags affect access — they never do, they are purely for organisation and cost reporting.

  • Microsoft Entra ID (formerly Azure Active Directory) is Azure's cloud identity and access management service
  • Each Azure subscription trusts exactly one Entra ID tenant, but one tenant can link to many subscriptions
  • RBAC role assignment = security principal + role definition + scope
  • Owner role can manage resources AND grant access to others; Contributor cannot grant access; Reader is view-only
  • RBAC roles are inherited downward through the hierarchy: management group to subscription to resource group to resource
  • RBAC assignments are additive only — there is no explicit deny in a role assignment
  • Management groups can be nested up to six levels deep, supporting up to 10,000 management groups per directory
  • Azure Policy enforces rules with effects like deny, audit and append; Azure Policy CAN explicitly deny actions, unlike RBAC
  • An Initiative is a grouped collection of multiple Azure Policy definitions
  • Resource locks have two types: CanNotDelete and ReadOnly, and they override RBAC permissions including Owner
  • Tags are key-value pairs used for resource organisation and cost reporting, not for access control
  • Entra ID Premium P2 is required for Identity Protection and Privileged Identity Management (PIM)
What is Microsoft Entra ID?
Azure's cloud-based identity and access management service (formerly Azure Active Directory)
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How many Entra ID tenants can one Azure subscription trust?
Exactly one, though a single tenant can be linked to many subscriptions
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What three parts make up an RBAC role assignment?
A security principal, a role definition, and a scope
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What is the difference between Owner and Contributor roles?
Both have full access to manage resources, but only Owner can grant access to other users
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What does the Reader role allow?
View-only access to resources, with no ability to make changes
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Can an RBAC role assignment explicitly deny access?
No, RBAC is additive only; explicit deny is done through Azure Policy
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How deep can a management group hierarchy go?
Up to six levels, supporting as many as 10,000 management groups
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What does Azure Policy do?
Enforces organisational rules and standards on resources using effects such as deny, audit, and append
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What is an Azure Policy Initiative?
A grouped collection of multiple related policy definitions applied together
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What are the two types of resource lock?
CanNotDelete and ReadOnly
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Do resource locks override RBAC permissions?
Yes, even an Owner cannot delete a CanNotDelete-locked resource without first removing the lock
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What are Azure tags used for?
Organising resources and tracking costs via key-value pairs; they have no effect on access permissions
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Which Entra ID tier adds Identity Protection and PIM?
Entra ID Premium P2
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What does authentication establish versus authorisation?
Authentication proves who you are; authorisation (via RBAC) determines what you are allowed to do
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What direction do RBAC role assignments flow through scope hierarchy?
Downward — from management group to subscription to resource group to individual resource
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Security & compliance

The Shared Responsibility Model

Azure and the customer split security duties. For IaaS (VMs) you manage the OS, apps, and data; Azure manages the physical hosts, network and datacentre.

For PaaS Azure takes on more (runtime, OS patching); for SaaS Azure manages almost everything except data, devices and identity.

One thing never moves to Azure, whatever the model: you always own your data, endpoints, accounts and access management.

Defence in depth

Security is built in layers, working outward to inward: physical security, identity and access, perimeter, network, compute, application, and data.

The idea is that if one layer fails, another still protects the asset - never rely on a single control.

Zero Trust model

Microsoft's guiding principle for modern security, based on three ideas: verify explicitly, use least privilege access, and assume breach.

Instead of trusting anything inside a corporate network by default, every request is authenticated and authorised as if it came from an open network.

Microsoft Defender for Cloud

A unified tool for security posture management and workload protection across Azure, on-premises and multicloud resources.

It gives a Secure Score (a percentage showing how well you follow recommendations) and offers two tiers: the free Foundational CSPM plan, and paid Defender plans that add advanced threat protection for specific resource types (servers, storage, SQL, containers, etc).

Key Vault

Azure Key Vault centrally stores and manages secrets, encryption keys and certificates, so they never sit in application code. Supports hardware security module (HSM)-backed keys for extra protection.

Network security tools

  • NSGs (Network Security Groups): filter inbound/outbound traffic to resources using allow/deny rules based on source, port and protocol.
  • Azure Firewall: a managed, stateful firewall-as-a-service for whole virtual networks.
  • DDoS Protection: Basic tier is free and automatic for every Azure resource; the paid Standard tier adds tuned mitigation and cost protection for specific virtual networks.

Compliance resources

  • Microsoft Purview compliance portal: manages regulatory compliance, data governance and insider risk.
  • Compliance Manager: gives a compliance score and tracks improvement actions against standards like ISO 27001 and GDPR.
  • Service Trust Portal: hosts audit reports, trust documents and Azure's compliance certifications.
  • Azure Policy: enforces organisational rules on resources (for example, restricting regions or requiring tags) and reports on compliance.

Common mistakes

  • Confusing Azure Policy (enforces rules on resources) with Azure Blueprints (packages a repeatable set of policies, roles and resources for deploying environments).
  • Thinking DDoS Standard is free - only Basic is free.
  • Forgetting that data ownership never transfers to Microsoft, even under SaaS.
  • Under the shared responsibility model, the customer always retains responsibility for data, endpoints, accounts and identity - never Azure.
  • IaaS gives the customer the most responsibility (OS, apps, data); SaaS gives Azure the most.
  • Defence in depth uses seven layers: physical security, identity and access, perimeter, network, compute, application, and data.
  • Zero Trust rests on three principles: verify explicitly, use least privilege access, and assume breach.
  • Microsoft Defender for Cloud provides a Secure Score and has a free Foundational CSPM plan plus paid Defender plans for advanced protection.
  • Azure DDoS Protection Basic tier is free and enabled automatically; the Standard tier is paid and offers enhanced, tuned mitigation.
  • Network Security Groups (NSGs) filter traffic to Azure resources using allow or deny rules based on source, destination, port and protocol.
  • Azure Key Vault stores secrets, keys and certificates centrally, with optional hardware security module (HSM) backing.
  • Compliance Manager gives organisations a compliance score against standards such as ISO 27001 and GDPR.
  • The Service Trust Portal hosts Microsoft's audit reports and compliance certification documents.
  • Azure Policy enforces rules on resources and reports compliance; Azure Blueprints packages policies, roles and resources into a repeatable deployment.
  • Azure Firewall is a managed, stateful firewall-as-a-service that protects entire virtual networks.
In the shared responsibility model, what does the customer ALWAYS keep responsibility for, regardless of service type?
Data, endpoints, accounts and identity.
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Which service model gives the customer the most security responsibility - IaaS, PaaS or SaaS?
IaaS (they manage OS, apps and data).
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Name the three core principles of the Zero Trust model.
Verify explicitly, use least privilege access, and assume breach.
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What does Microsoft Defender for Cloud provide to show how well you follow security recommendations?
A Secure Score.
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What are the two pricing tiers of Microsoft Defender for Cloud?
Free Foundational CSPM plan, and paid Defender plans for advanced threat protection.
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Is Azure DDoS Protection Basic tier free or paid?
Free - it's enabled automatically for every Azure resource.
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What does an NSG (Network Security Group) do?
Filters inbound and outbound traffic to resources using allow/deny rules based on source, port and protocol.
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What does Azure Key Vault store?
Secrets, encryption keys and certificates, optionally backed by hardware security modules (HSMs).
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What does Compliance Manager measure?
A compliance score against standards like ISO 27001 and GDPR, tracking improvement actions.
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Where can you find Microsoft's official audit reports and compliance certifications?
The Service Trust Portal.
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What's the difference between Azure Policy and Azure Blueprints?
Azure Policy enforces and reports on rules for individual resources; Azure Blueprints packages policies, roles and resources into a repeatable environment deployment.
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What is Azure Firewall?
A managed, stateful firewall-as-a-service that protects an entire virtual network.
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List the seven layers of the defence in depth model, outward to inward.
Physical security, identity and access, perimeter, network, compute, application, data.
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Which portal manages regulatory compliance, data governance and insider risk in Azure/Microsoft 365?
The Microsoft Purview compliance portal.
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Pricing, SLAs & lifecycle

Pricing tools

Use the Pricing Calculator to estimate monthly costs for a set of Azure services before you deploy anything. Use the Total Cost of Ownership (TCO) Calculator to compare the cost of running your current on-premises infrastructure against running the same workload in Azure - it factors in things like power, cooling, hardware refresh and staff time, not just compute.

Factors that affect a resource's price

  • Resource type and its settings (e.g. VM size, disk tier).
  • Region - the same VM can cost different amounts in different Azure regions.
  • Billing zone/data transfer - inbound data is generally free, outbound (egress) data is charged.
  • Consumption-based billing - pay-as-you-go means you are billed for what you actually use, so stopping/deallocating resources you are not using saves money.

Managing and controlling spend

  • Azure Advisor gives free, personalised recommendations to cut costs (e.g. resize or shut down underused VMs).
  • Azure Cost Management + Billing lets you view, analyse and export spending, set budgets, and configure alerts that fire when spend crosses a threshold.
  • Tags applied to resources let you group and report costs by department, project or environment.

Service Level Agreements (SLAs)

An SLA is a formal Microsoft commitment describing the expected uptime/connectivity for a paid service, expressed as a percentage (e.g. 99.9%, 99.95%, 99.99%). Higher availability commitments usually need extra configuration, such as deploying across two or more Availability Zones or using multiple VM instances in an Availability Set. Free-tier services generally have NO SLA. If Microsoft misses the committed percentage, customers can claim service credits - the SLA is not a guarantee nothing will ever fail, it is a compensation promise.

Composite SLAs

When an application uses several chained services, the overall (composite) SLA is the multiplication of the individual SLAs, so it is always lower than any single component's SLA. For example, two services each rated 99.9% combine to roughly 99.8% overall - a common exam trap is assuming the composite SLA equals the highest individual figure.

Service lifecycle stages

  • Private preview - available to a limited, invited set of customers for early testing; not for production.
  • Public preview - available to any customer who opts in; still not production-ready, features can change, and there may be limited or no SLA.
  • General Availability (GA) - fully released, production-ready, and covered by the standard SLA.

Common mistakes to avoid

  • Confusing the Pricing Calculator (estimating Azure costs) with the TCO Calculator (comparing on-prem vs Azure).
  • Assuming preview features carry a full SLA - they usually do not.
  • Forgetting that composite SLAs multiply rather than average.
  • The Pricing Calculator estimates the cost of Azure resources before deployment.
  • The TCO Calculator compares on-premises infrastructure costs against running the same workload in Azure.
  • Inbound data transfer to Azure is generally free; outbound (egress) data transfer is charged.
  • Azure uses a consumption-based (pay-as-you-go) pricing model - you pay for what you use.
  • Azure Advisor gives free personalised recommendations to reduce cost, improve security and boost performance.
  • Azure Cost Management + Billing lets you monitor spend, set budgets and configure spending alerts.
  • SLAs are expressed as an uptime percentage, e.g. 99.9%, 99.95% or 99.99%.
  • Free-tier Azure services typically have no SLA.
  • If Microsoft fails to meet an SLA, customers can claim service credits.
  • Composite SLAs for chained services are calculated by multiplying the individual SLAs together, giving a lower overall figure.
  • Service lifecycle stages progress from Private Preview to Public Preview to General Availability (GA).
  • Preview features (private or public) are not guaranteed a full SLA and are not recommended for production workloads.
What does the Azure Pricing Calculator do?
Estimates the monthly cost of a chosen set of Azure resources before you deploy them.
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What does the TCO Calculator do?
Compares the cost of running workloads on-premises versus running them in Azure, including power, cooling and staffing.
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Is inbound or outbound data transfer usually charged in Azure?
Outbound (egress) data transfer is usually charged; inbound data transfer is generally free.
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What billing model does Azure primarily use?
Consumption-based (pay-as-you-go) - you pay for what you actually use.
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What is Azure Advisor?
A free tool that gives personalised recommendations to reduce costs, improve security and boost performance.
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What does Azure Cost Management + Billing let you do?
View and analyse spending, set budgets, and configure alerts when spend crosses a threshold.
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How is an SLA expressed?
As an uptime/connectivity percentage, such as 99.9%, 99.95% or 99.99%.
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Do free-tier Azure services usually have an SLA?
No - free services typically have no SLA.
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What can a customer claim if Microsoft misses an SLA commitment?
Service credits.
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How do you calculate a composite SLA for chained services?
Multiply the individual service SLAs together - the result is always lower than any single service's SLA.
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What are the three main service lifecycle stages in Azure?
Private preview, public preview, and General Availability (GA).
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Is a public preview feature production-ready?
No - it is available to any opted-in customer for testing but may change and often has limited or no SLA.
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What does General Availability (GA) mean?
The service is fully released, production-ready and covered by the standard SLA.
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